TERMS AND CONDITIONS

 

CANCELLATION POLICIES
PEACE OF MIND

If for any reason you have to change or cancel your trip, more than 30 days in advance, you have these options:

  1. Cancel and we will refund you 100%
  2. Change your trip for another alternative
  3. Postponing the trip for later

Less than 30 days notice the following cancellation fees apply:

  • Between 15 and 30 days in advance, a charge of 50% of the total amount of the trip applies
  • Between 15 and 8 days in advance, the charge is 60% of the total value of the trip
  • With less than 7 days in advance, 100% of the total trip
keep calm and reserva

With your reservation the money is transferred to our team and our suppliers who help us to create the travel experience. The suppliers acquire the supplies and prepare all the necessary equipment to receive the clients and guarantee the best experience. Transport, licenses, permits or entrances to protected areas, national parks, private properties, etc. are also managed. When a cancellation occurs, it is necessary to put contingency plans in place in order to help the participant in their decision to cancel and save what is possible. Therefore, cancellations produce a cost.

TERMS AND CONDITIONS

  • How to cancel: You must notify us about the cancellation via email to: info@quelocotours.com. Any cancellation will be effective only when we receive written notification via email.

  • Any additional cost generated by the cancellation will be charged directly to the client.

  • If you change the trip for an alternative trip, we will return any difference if the alternative trip is of a lower price, and you will be responsible for paying any additional costs if the alternative trip is of a higher price.

  • If the client misses the transport for any reason due to not being at the time, date and place to start the trip, there will not be any reimbursed.

  • Seven days before the trip, the payment must be covered with the remaining total for the number of places reserved, even if someone could not attend

  • We reserve the right to cancel or modify the itinerary of any tour due to circumstances beyond our control, such as weather changes, pandemics, natural phenomena, political problems, security, for which date changes will be offered at no extra cost.

  • When there is not the minimum number of people necessary to make the trip, an alternative trip will be offered, or 100% of the money will be refunded.

  • If the trip is delayed due to bad weather, canceled or delayed flights, as well as delays in any form of transportation, illness or situations beyond our control, that of our operator or its collaborators, the cost and consequences of such events in no case will be included.

  • Any additional cost generated by delays will be charged directly to the customer.

  • For Balloon Ride over Teotihuacan, in case of cancellation due to weather conditions (heavy fog, prolonged rain or winds exceeding 15 km/h) a refund will not be applied, However, the activity can be rescheduled free of charge for the day you’d like. The new flight date will be subject to availability and may not exceed 3 months after the previously scheduled flight date.

 

  • If you have a refund, it will be sent 5 business days after receiving by mail the CLABE account number to which the refund is requested, as well as the deposit receipts that support your reservation.